GENERAL CONDITIONS OF CONTRACTING AND RESERVATION

PURPOSE AND SCOPE OF THE WEBSITE

The purpose of these General Terms and Conditions of Contract and Use is to regulate the provision of information provided in the online store of HOTEL DON MANUEL, SL, as well as the commercial transactions that arise between HOTEL DON MANUEL, SL and the users of the domain www.hoteldonmanuel.es. Both browsing the online store and the purchase of any of the products offered therein imply the acceptance as a user, without reservations of any kind, of each and every one of these general terms and conditions of contract and use. HOTEL DON MANUEL, SL may modify the website to make any changes and modifications it deems appropriate and necessary for its proper functionality, without prior notice.

USERS

Access and/or use of this HOTEL DON MANUEL, SL portal confers the status of USER, who accepts, from said access and/or use, the General Conditions of Use reflected here. Access to the website is voluntary, and, therefore, the responsibility of the user, who will be responsible for any direct or indirect effect derived from the use made of the website, including, but not limited to, any adverse economic, technical and/or legal result, as well as the disappointment of expectations generated by our website, the user being obliged to hold HOTEL DON MANUEL, SL harmless from any claims derived, directly or indirectly, from such events.

USE OF THE PORTAL

www.hoteldonmanuel.es provides access to a multitude of information, services, programs or data (hereinafter, "the contents") on the Internet belonging to HOTEL DON MANUEL, SL or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or contents. In said registration, the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER may be provided with a password for which he/she will be responsible, agreeing to make diligent and confidential use of it. The USER agrees to make appropriate use of the contents and services (such as chat services, discussion forums or news groups) that HOTEL DON MANUEL, SL may offer through its portal and, by way of example but not limited to, not to use them to (i) engage in illicit, illegal activities or activities contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in support of terrorism or in violation of human rights; (iii) cause damage to the physical and logical systems of HOTEL DON MANUEL, SL, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that may cause the aforementioned damage; (iv) attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. HOTEL DON MANUEL, SL reserves the right to remove any comments and contributions that violate respect for human dignity, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, public order or security or that, in its opinion, are not suitable for publication. In any case, HOTEL DON MANUEL, SL will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

INTELLECTUAL AND INDUSTRIAL PROPERTY

HOTEL DON MANUEL, SL, by itself or as an assignee, is the owner of all intellectual and industrial property rights of its website, as well as the elements contained therein (for example, images, sound, audio, video, software or texts; brands or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by HOTEL DON MANUEL, SL or its licensors. All rights reserved. Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorisation of HOTEL DON MANUEL, SL is expressly prohibited.

The USER undertakes to respect the intellectual and industrial property rights owned by HOTEL DON MANUEL, SL. The USER may view the elements of the portal and even print, copy and store them on the hard drive of his/her computer or any other physical medium, provided that this is solely and exclusively for his/her personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system installed on the pages of HOTEL DON MANUEL, SL. Therefore, the use of the HOTEL DON MANUEL, SL website for public or commercial purposes is prohibited, and therefore the content of the website may not be exploited, reproduced, distributed, modified, publicly communicated, transferred, transformed or used.

The introduction of hyperlinks for commercial purposes on websites other than HOTEL DON MANUEL, SL, which allow access to our website, is expressly prohibited without prior consent. In any case, the existence of hyperlinks on websites other than ours will not imply in any case the existence of commercial or business relations with the owner of the website where the hyperlink is established, nor the acceptance by HOTEL DON MANUEL, SL of its contents or services.

IP ADDRESSES

The website servers can automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain purely statistical measurements that allow knowing the number of page impressions, the number of visits made to the web services, the order of visits, the access point, etc.

EXCLUSION OF WARRANTIES AND LIABILITY

HOTEL DON MANUEL, SL shall not be liable for any damage that may arise from interference, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the computer devices and equipment of users, caused by reasons beyond the control of HOTEL DON MANUEL, SL, which prevent or delay the provision of services or navigation through the store, or for delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of providing the service or allowing access for reasons not attributable to HOTEL DON MANUEL, SL, due to the user, third parties, or cases of force majeure. HOTEL DON MANUEL, SL does not, in general, control the use that users make of the website. In particular, HOTEL DON MANUEL, SL is not responsible in any case for users using the website in accordance with the law, these General Conditions, generally accepted morality and good practices and public order, nor for doing so in a diligent and prudent manner.
The products presented on the website comply with Spanish legislation. HOTEL DON MANUEL, SL cannot be held responsible for products that do not comply with the legislation of the countries to which they may have been sent based on the customer's order. It is therefore up to customers outside Spain to verify the possibility of importing or using the products they order from us.

MODIFICATIONS

HOTEL DON MANUEL, SL reserves the right to make any changes it deems appropriate to its portal without prior notice, and may change, delete or add content and services provided through the portal, as well as the way in which they are presented or located on the portal.

LINKS

In the event that www.hoteldonmanuel.esse contains links or hyperlinks to other Internet sites, HOTEL DON MANUEL, SL will not exercise any type of control over said sites and content. In no case will HOTEL DON MANUEL, SL assume any responsibility for the content of any link belonging to an external website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, truthfulness, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

RIGHT OF EXCLUSION

HOTEL DON MANUEL, SL reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with these General Conditions of Use.

GENERALITIES

HOTEL DON MANUEL, SL will pursue non-compliance with these conditions as well as any improper use of its portal by exercising all civil and criminal actions that may be applicable by law.

MODIFICATION OF THESE CONDITIONS AND DURATION

HOTEL DON MANUEL, SL may modify the conditions set out here at any time, and these will be duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will remain in force until they are modified by others that are duly published. The last modification of the conditions was on 01/12/2013.

SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of the access controls.
Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved through the SSL protocol, encrypting the data sent using the RSA encryption system, so that no one can appropriate it because they do not have the necessary key. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL changes slightly: it no longer begins with http but with https.

MAKING A RESERVATION

To make a reservation at our hotel, you must log on to www.hoteldonmanuel.es . You must proceed to make the reservation following the instructions on the screen, filling out the reservation form provided and validating it. You can only make a reservation if you are over 18 years old.
The prices and offers presented on the website are valid only and exclusively for online orders placed at www.hoteldonmanuel.es. All prices published on our website include VAT.
The validation of the reservation by the client expressly implies the knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. The electronic document in which the contract is formalized will be archived on the website and will be accessible from the user's control panel. Unless proven otherwise, the data recorded by HOTEL DON MANUEL, SL constitute proof of all transactions carried out between HOTEL DON MANUEL, SL and its clients. HOTEL DON MANUEL, SL will archive the electronic document in which the contract is formalized and it will be accessible.
Once the purchase-reservation has been made and as soon as possible, always within 24 hours of making the purchase, the Customer Service Department of HOTEL DON MANUEL, SL will send you a receipt of the purchase by email. If you do not agree with the details entered in said confirmation, you may request that they be modified or the contract cancelled.

LANGUAGE OF FORMALIZATION OF THE CONTRACT

The language or languages in which the contract may be formalized on this website is Spanish.

PRODUCT AVAILABILITY-RESERVATIONS

The selection of reservations offered on www.hoteldonmanuel.es is valid as long as the products are visible on the website. As this is an e-commerce site, stock is updated online, so it may happen that during the purchase process the stock runs out, and therefore, in these cases, it is not possible to continue with the purchase that has been initiated.

HOW TO MAKE A CLAIM

To make any claim in relation to the obligations established in Article 110 of Law 3/2014, you must contact us by email at hoteldonmanuel@telecable.es indicating the reason for your claim.

LACK OF EXECUTION OF THE CONTRACT

In the event of non-performance of the contract by the entity due to the unavailability of the purchased product or for any other reason, the client will be informed of this lack of availability and/or the reason justifying it and will recover without undue delay the sums paid under it. In the event of unjustified delay by HOTEL DON MANUEL, SL with respect to the return of the sums paid, the client may claim payment of double the amount owed, without prejudice to his right to be compensated for damages suffered in excess of said amount.

PAY

Payment by Credit Card or Paypal: You can use Visa and MasterCard. If you pay with a VISA or Maestro card, your card will be charged in a deferred manner, that is, at the time of shipment. In this way, only the items shipped and at the time of shipment will be charged. If the POS informs you that the card has been refused, the order will be automatically cancelled, informing the customer of the cancellation online. For payments made with cards issued outside Spain, it is necessary that the issuing bank is covered by the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement will not be accepted. As an alternative, we offer payment by bank transfer. HOTEL DON MANUEL, SL reserves the right to reject any transaction made with a credit card. In this case, we will refund the cash to the original card. In these cases, and if the customer is interested in proceeding with the purchase of the items, we will request a bank transfer.

RIGHT OF WITHDRAWAL

The right of withdrawal does not apply when the exception specified in Article 103. I) of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws is met:
Article 103. I): The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to recreational activities, if the contracts provide for a specific date or period of execution.

CANCELLATION POLICY

Cancellation policies and cancellation policies vary according to the room type selected. Enter the dates of your stay and check the conditions and cancellation policy specific to the room selected.

REFUND OF AMOUNTS PAID

The refund will be made through the payment method you used for the purchase.

APPLICABLE LEGISLATION AND JURISDICTION

The relationship between HOTEL DON MANUEL, SL and the USER shall be governed by current Spanish regulations and any dispute shall be submitted to the Courts and Tribunals of the corresponding city.

ONLINE DISPUTE RESOLUTION PLATFORM

The entity is attached to the online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link:

http://ec.europa.eu/consumers/odr/

Consumers will be able to submit their complaints through the online dispute resolution platform.